| Name of Complainant | |
| Date of Complaint | February 21, 2021 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
As a layman I ordered a mattress from the so called famous online shopping site “Amazon”. As the product was defective and damaged I placed the return request before the return time frame of 10 days. The return pickup agent came to my home twice and said “the description of the return item and the size of the return item wasn’t mentioned to us and as I’m having a two wheeler I’m unable to pick your return item as it’s bigger in size” and left without even properly updating anything to the pickup courier team or Amazon and I have been calling Amazon and chatting with Amazon plenty times to keep rescheduling the return as the product is defective and to claim my refund. It’s been more than a week’s time since I have placed the return and I’m yet to get any proper solution from the Famous online shopping store -Amazon. Being a customer when I called to know about the return status the response from the chat team and also the customer care team did not give me a proper resolution or status and kept asking me to place the return request again and again and without even raising any complaint they would like to make a customer to pay for a defective and damaged item.
the major issue was :
1-the Amazon site or application in mobile phone did not have any option to attach any photos of the defective item,
2-there was no intimation or notification sent to me via a message or an email,
3-the pickup agent wasn’t informed about what item they are going to pick up as return and inspite of they giving reasons to avoid the pick up due to bigger size or any other complications, to avoid the performance rating of the pick up agent they did not even update the status of the return whether was it picked up or had any issue with it.
4- inspite of me available at the pickup slot allotted to me, I did not even get a call or a message from the pick up team but was updated as customer unavailable so was unable to pick the return item.
5- having all faults from their(Amazon and ecom courier services) end, they require only the customer to give a call back and roam around to get the refund money back.
I would like to raise this issue with the consumer court to address this issue and resolve me with the refund. Why should I pay and have a defective product from the most famous online shopping store-Amazon and is this they treat a customer?
Regards,
Soundarya
Image Uploaded by Soundarya: