| Name of Complainant | |
| Date of Complaint | April 16, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order Id: OD427606982437734100
I have ordered a Jack and Jones White Shirt 19/03/2023. The order was delivered on 30/03/2023. On the same day, I have placed a return and refund request. For this Return Request, the Pick Up was scheduled on 31/03/2023. So on 31/03/2023, the product (Jack and Jones White Shirt) was picked up by the person assigned by Flipkart in the morning. His contact number is +91 79 6920 0076. Due to some reason, the person was not able to match the serial number given by the seller. Due to this reason I received a text message saying that Pickup Rejected (Product Mismatch) at 20:44 on 31/03/2023. At this stage, the product was with the person assigned by Flipkart, so I called him to return the product. He said to me that he will return the product on 01/04/2023 in the morning. But he was not come to return the product to me.
Then after, I wrote many emails to Flipkart and talked with at least 8-10 executives, briefed them my issue again and again, asking them to resolve my issue as soon as possible. I have also asked executives to share the number on delivery person and seller. But they did not give any information to me. Due to my constant follow up, One day (around 11/04/2023), delivery person came to house and deliver the product which he kept with him for 10 days.
Due to conversation with all the executives, they assured me that the issue will be resolved as soon as possible. They even said that the problem was not from my end but it was from Flipkart end or Seller end. After my conversation with executives, a return & refund requests were created by them, pick-up were arranged by them, and then after one-two days, I received a message saying the pick-up rejected. The pick-up was rejected because of serial number mismatch as per the saying of delivery person. The issue is very simple and it’s not at an all complicated, I wrote and briefed to the many Flipkart executives the same issue. But either they were unable to understand or they were not capable enough to resolve the issue.
The following are some cancelled refund IDs.
Refund Cancelled Refund ID: 12302770432001516412
Refund Cancelled Refund ID: 12302773783632274135
Refund Cancelled Refund ID: 12302778044675011187
Refund Cancelled Refund ID: 12102780654922936706
The product is with me right now. I am hoping that Flipkart will do something to resolve this pending issue. They must improve the customer service.
Thanks and Regards,
Chirag Makwana
M: 97230 01647
