Requesting a return & refund of my payment

Name of Complainant Sourav Howlader
Date of ComplaintJanuary 24, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Sourav Howlader:

Order id – OD426967497882796100
Requesting a return & refund of my payment
Dear Sir/Madam,
This letter serves as a formal request for return & a full refund on the product that I bought from your company, through your Online Store.
I purchased a Mobile Device Vivo V23 5G Stardust Black,128 GB and paid a total amount of 27950.
It seems that the right product is not delivered to me in the package. I had complained instantly to the customer support team but they’re not helpful and have raised many complaint about this issue but unfortunately there is no response on the same, so I am here to seek for your help.
I read your terms and conditions, and I am well aware that customers are entitled to a return the defective product within 14 days return product policy.
I attached the receipt that I got with the product as proof it was purchased from your company through your Online Store .
I hope to hear from you soon about the procedures for returning the product and receiving a refund.
India
Sincerely,
Sourav Howlader

Image Uploaded by Sourav Howlader:

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