| Name of Complainant | |
| Date of Complaint | October 17, 2023 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear sir,
Jio fibre no. – +91-7123585372
I am writing to express my deep dissatisfaction and frustration with the ongoing connectivity issues I have been facing for the past 15 days. Despite making repeated complaints and seeking assistance from your technical support team, the problems persist, and I have encountered constant rescheduling of technician visits without receiving any definitive solutions.
The persistent connectivity problems have not only caused significant inconvenience but also considerable frustration. As a paying customer, I expect a reliable and consistent internet connection, which regrettably has not been the case for the past week.
To provide you with further context, here are some specific issues I’ve encountered:
Frequent Disconnections: My internet connection frequently drops, making it impossible for me to carry out essential online tasks, including work and communication.
Technician Visits: I have reported these issues multiple times, and your team has scheduled technician visits. However, the visits have been rescheduled multiple times, and the problem remains unresolved.
Inconsistent Support: I have contacted your customer support team, and while they have been courteous, the lack of a definitive solution has been disappointing.
I am paying for a service that I am not receiving as expected, and this situation is not only affecting my daily life but also causing financial losses. I rely on a stable internet connection for work, communication, and other essential tasks, and this ongoing issue is hindering my ability to do so.
I kindly request that you take immediate and decisive action to resolve the connectivity issues. I understand that technical problems may arise, but the repeated rescheduling of technician visits and the lack of a clear resolution plan are unacceptable.
I expect a prompt response and a commitment to resolving this issue at the earliest. I urge you to treat this matter with the urgency it deserves, as it is negatively impacting my daily life and productivity.
If the connectivity issues persist and remain unresolved, I may have no choice but to explore other options, including escalation to the appropriate consumer protection authorities.
Please acknowledge this email at your earliest convenience and provide me with a clear plan to address and rectify the connectivity issues.
I am writing to request a refund for my current account recharge and the deposit for the set-top box. Given the ongoing connectivity issues and the frustration I have experienced over the past 15days
Sincerely,
Ravindra kakde
