| Name of Complainant | |
| Date of Complaint | October 31, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir,
I had ordered CAMPUS SUTRA Full Sleeve Solid Women Jacket of Small size, brown color for women bearing ORDER ID-OD1230354083886620 on 6th Oct, 2021 amounting to Rs. 1484/- via axis credit card from my registered mobile number 8010148850.
On 10th October, totally wrong item was delivered from flipkart. The product was totally different from what i had ordered. It was black jacket for men XL size. Immediately on same day i made a replacement request to flipkart. The return got approved on 14th october, 2021 and pickup and replacement was made on 17th Oct, 2021.
On 17th Oct, 2021, again totally wrong product was delivered to me bearing order id OD123035408388662000. This product was also totally different from what i had ordered on flipkart. Again when i checked the option for replacement on flipkart app, only refund amount of Rs. 881/- is shown which is straight away deducting Rs. 603/- from my original buying amount. The message says “on return of this item, your order value will not qualify for this offer, 10% off on Axis Bank Credit cards will be removed”.
This is a blunder from flipkart for the second time and not a mistake on my part and hence i request you to kindly provide either replacement for the said product or refund me the full amount of Rs. 1484 to my original payment mode. I shall not bear any loss at my end as this is a blunder mistake from flipkart and i am not returning the product on my own.
I had also made written complaint via email bearing INCIDENT NO. & date as follows:
1. Incident: IN21101019465927490317 Oct 10 7:47pm
2. Incident: IN21101009332474223891 Oct 10 10:07pm
3. Incident: IN21100704450657357653 Oct 11 9:29pm
4. IN2110132228543130758 oct 13th 10:29pm
5. Incident: IN21100821145243312447 oct 16 4:37pm
6. Incident: IN2110132228543130758 Oct 16 9:00 PM
7. Incident: IN21101821382915542777 Oct 19 01:30PM
8. Incident: IN21102014475796485471 Oct 20 02:48PM
9. Incident: IN21101821382915542777 Oct 21 03:53PM
10. Incident: IN21101719090799261750 Oct 21 07:34PM
11. Incident: IN21102122035469086324 Oct 21 10:04PM
Since no action has been taken till date,i will take strict legal action against flipkart.
Pls take the matter seriously and either provide replacement for the product or give me original refund amount i.e. Rs. 1474/- in my original payment mode.
I am also attaching files of wrong items received and order details for perusal.
Flipkart userid-8010148850.
I am waiting for your response.
Regards,
Dheeraj Rangan
8010148850
