Name of Complainant	Salauddin Alam
Date of Complaint	July 2, 2024
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear Jio Customer Support Team,

I hope this email finds you well. My name is Salauddin, and I am writing to express my dissatisfaction with the recent service I have received from your company regarding the installation of a new fiber connection.

On [Date of Payment], I made an advance payment of ₹1000 for the installation of a new fiber connection at my residence. The payment details are as follows:

Payment Date: 26th June 2024
Payment Amount: ₹1000
Payment Reference Number: LR000008KTGV
Despite the payment being made promptly, the installation process has been significantly delayed. Due to this unforeseen delay and lack of communication from your end, I have decided to withdraw my request for the fiber connection installation and would like a full refund of the advance payment made.

I have attempted to resolve this issue through your customer care multiple times, but unfortunately, no satisfactory solution has been provided. The continuous follow-ups have only added to my frustration without any concrete resolution.

Therefore, I kindly request you to expedite the refund process and ensure that the amount of ₹1000 is credited back to my account at the earliest. Please consider this as a matter of urgency, as the delay in refund is causing inconvenience and reflects poorly on your customer service.

If this issue is not resolved promptly, I will have no choice but to escalate this matter to higher officials and relevant consumer protection authorities. I trust that you understand the seriousness of this situation and will take immediate action to process my refund.

Please confirm receipt of this email and provide a timeline for the refund process.

Thank you for your attention to this matter.

Sincerely,

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