| Name of Complainant | |
| Date of Complaint | June 26, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID – OD328109258116612100
purchased on 16th may and I received on 29th may after that I saw that it has manufacturing defect, So I raised a complaint on 30th May but at that customer support team said order not updated please call back later. After 2 days I contacted the support team and explained my issue. and I placed a replacement request on 4th June . After that They told me the technician will visit your location and check the product. After that he will find any manufacturing defect in that product. Flipkart will replace your product , technician visited on 16th June and mentioned there is a manufacturing defect and raised for replacement. After that I get a call from support team they told me don’t pack product our team will check product and will pack the box, But the pickup persons are told me we are not packing please pack your self, again raised complaint about this issue support teams said no worries will escalate this issue with concern team. Finally on the 23rd June I saw a notification or message showing an order canceled by a customer. Finally, Flipkart and the support team are wasting my time and cheating me.
I’m seriously asking who canceled my order without my consent.
How Flipkart resolved my issues without contacting me.
