Name of Complainant	Chaitanya Pandya
Date of Complaint	September 10, 2016
Name(s) of companies complained against	Xiaomi Technologies Pvt. Ltd.
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I have purchased one mobile device from mi.com/in on 6^th July, 2016 order no. is 5160706677012834 which was delivered on 11^th July, 2016 at registered address. I have started mobile after that I have found that screen is not working properly, So I requested for replacement via Online Chat Support and also informed via Toll Free No. on 16^th July, 2016.  Incident Id is: 160716-000355. After that I have also taken continuous follow up via Toll Free no./Chat Support but they are giving same answer that please wait for some days your issue was escalated and our team will contact you shortly, but till now nobody has contacted me regarding this issue. I have paid Rs. 11999/- on 6^th July, 2016 and yet I am not in a position to operate this device.

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