| Name of Complainant | |
| Date of Complaint | September 29, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I am struggling to register my email for the conversion of my SIM into eSIM from September 6th, 2020 to this date September 28th, 2020. Whenever I contact Customer Care Services 121, they initiate a new complaint regarding my issue and there is no proper follow-up. Without contacting me and getting any concern from me whether the problem is resolved or not, they are closing the complaint stating that they could not connect to me as I was not picking the call. But the thing is, I did not get A SINGLE CALL even to my alternate contact number which is also registered in their database. They have registered a new complaint forcefully without asking about the previous complaints.
The first complaint I registered on September 6th, which is supposed to be closed by September 10th, but NOT. Secondly, they registered a complaint on September 14th, promising the issue will be closed by September 18th. Again on September 18th, they made a new complaint, by giving the assurance this time to close my problem on September 21st. But when I contacted September 21st, they made a new complaint saying the issue will be closed by September 24th. Today, September 28th, when I asked about the complaint they registered a new complaint to state the problem will be over by October 5th.
This is the state where I am currently writing the complaint. I am totally disappointed and got frustrated with the service made by AirTel, which I am saying after 15 years of being in the network. I made a tweet by tagging Airtel_Presence in twitter also, but no response. Let me see what now AirTel is going to reply to this complaint.
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