| Name of Complainant | |
| Date of Complaint | March 6, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team, I have placed and order with flipkart on FEB 14th for a recliner chair bearing the order number OD221013786668675000.they said the order will be delivered by 1st march . i have reached the customer support on 15th of Feb to cancel the order as the order is taking too long to deliver they said i have crossed 24 hrs of time and cancellation will not happen as per the seller policy ok its fine now on 1st March i have received the recliner chair and its a damaged , filthy, faulty and a used chair now i have reached the customer support regarding this and they said they will replace the item and it will depend on the seller regarding the replacement time .I HAVE BOUGHT THIS RECLINER CHAIR FOR MY WIFE WHO IS 6 MONTHS PREGNANT WOMEN as in my home in other chairs she cannot sit.Now flipkart is telling once it reached the seller then they will replace the chair and it will take time i have already waited for 2 weeks and i have requested them for early deliver as my wife is suffering to sit. I have mentioned my concern with the flipkart team either return my money as they have not fulfilled my order or replace the item immediately and the customer care executive Rani is very rude with me and she is telling the policies but unfortunately they dont have any policy if they deliver a faulty product after many days wait time.please help me in this how to bring them to justice as i am ok even they dont return my money but i need justice for this and the customer care people are very admant on this and they never understand the pain of the customer as of they are doing free charity work to me. Please help me.
Product is broken and had rests are shaking not bolted properly, and ZIPS to fasten the cushions are wrongly engineerd even the technicians who visited my house cannot fit that,at the bottom it was torn and it will damage futher if i use that. Please help me and i want to surprise my wife in her preganacy days and they made me upset.
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