| Name of Complainant | |
| Date of Complaint | February 7, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I brought mobile Asus Zenfone max pro M2 from flipkart and its been delivered to me by 21st Jan.. till 31st jan it was coming under replacement policy. I was facing so many random behavior issues in this mobile and I raised replacement request to the flipkart, then they sent technician at my place to check the issue in my mobile. I have shared all problems related to my mobile with all proof. but they keep on rejecting my request. i called many times to flipkart to exchange this mobile which was coming under 10 days policy, but still they were increasing no of days and finally they are telling we cant replace now because its not coming under policy, its is not my mistake because technician is giving false statements. then they did promis as they will send technician and if defect found they will replace my product same thing is happens again n again. i wasted my all time and money for this product but till now i wont get any resolution. i need replacement of this product.
Technician never provide me solution regarding this product. he is always doing simply format my mobile and try to make fool us. And definitely, after did format of any mobile, it will be work very good for sometime, he is updating false statement to back end team as he provided resolution and customer is happy.
Problems are in mobile :
- Mic issue : sometime it works fine and sometime not. they are telling its due to network issue, if its network issue then how my mobile can work in speaker mode in same time?
- App Crashing : Automatically apps got currupted/closing
- can connect wifi in private areas.
- mobile hang and that moment touch and buttons are not working properly.
- wifi disconnected automatically.
