Regarding refund for cancel product

Name of Complainant Pranav kumar jha
Date of ComplaintMarch 6, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Pranav kumar jha:

dear sir i am from india i order on
24-Jan-2022 house wire on single transaction & Payment deducted from my bajaj finserv emi card 0f 22,365 rs into three emi of rs 7445 rs . Emi deduction date 2nd march 2022.

But amazon converted it into four part whose order id is
403-9262163-6721957 ( 12,167 rs)
403-2449758-4094763 ( 4349 Rs)
403-1069822-6456369 (2450 Rs)
403-9179729-2695522 ( 3399 Rs).

1) After that amazon without my permission cancelled on finolex wire order id 403-9179729-2695522 ( 3399 Rs)

2) after that i recived two product whose order id 403-2449758-4094763 ( 4349 Rs) & 403-1069822-6456369 (2450 Rs).
But due to 403-9262163-6721957 of ( 12,167 rs at the time of delivery delivery boy was giving open and tored packet so at a time i talked with customer care about the condition they told to refused and cancel the product.

3) so i cancelled the order id
403-9262163-6721957 of ( 12,167) along with order id 403-2449758-4094763 ( 4349 Rs) & 403-1069822-6456369 (2450 Rs).

4) now the problem is the order cancel by amazon you have given refund.
Order cancel my me order no
403-2449758-4094763 ( 4349 Rs)
403-1069822-6456369 (2450 Rs) you have given refund

But why amazon is not giving refund for the order no 403-9262163-6721957 of
( 12,167)rs which i haven’t received.

Please refund my 12,167 rs amount so that i have to pay no emi .

Please here now what your customer care is saying .

Sir how i will pay emi for the product which i haven’t received.

Image Uploaded by Pranav kumar jha:

Regarding refund for cancel product

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