| Name of Complainant | |
| Date of Complaint | April 19, 2024 |
| Name(s) of companies complained against | ONDC through Paytm |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On April 19th, 2024, at 1:05 PM, I placed an order for biryani from a specific restaurant on the ONDC platform. It is now 4:20 PM, and the order has not yet been picked up by a delivery agent.
TICKET NO :22170167581 RAISED IN ondc Paytm. customer care team closing the chat when trying to communicate the same
Order Items
EGG BRIYANI AND CHICKEN BONELESS BIRYANI
Unfortunately, by this time, I have already prepared lunch for myself and my family. Since a significant delay has occurred, I am concerned that the food will not be fresh upon arrival.
I contacted the ONDC team and requested to cancel the order. However, they were unable to accommodate my request or expedite the delivery.
Given the excessive wait time (over 3.30 hours), I would like to request a full refund for this order.
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