| Name of Complainant | |
| Date of Complaint | October 22, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I order Dell laptop from amazon using my kotak credit cars emi option so I was charged 199 processing fees plus 34.05 GST AMOUNT. However I received wrong item so i was sent replacement which was delivered to me after waiting for more than a week at the end my order was canceled without my confirmation saying the order was defective. So after wasting 15 days I did not received anything and refund was provided to me but when I purchased the laptop I paid processing fees which was never returned to me neither by bank. So as it was overall Amazons fault they are liable to pay my processing because due to there fault I shouldn’t be facing the loss as I did not canceled the order. Also I have tried taking to there customer service on chat but they are very rude and closed my chat twice by specialist team on my face.
Processing fees 199
GST 34.05
Kotak bank
Order date
27-Sep-2022
Order #404-7163170-6433141
