| Name of Complainant | |
| Date of Complaint | February 13, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
We already visit your store Indirapuram, they cannot help me regarding this subject & said this is fraud. we purchase a hot spot as per your call centre offering me this scheme & send the person handed over me this hot spot (receipt attached for you reference) . So many time we send to you mail & every time your person call me & tell your matter solved with in 48 hrs & 72 hrs. but till date you don’t solved the problem.Its mean your offer is fraud OR misguide by call centre to customer.
My request you please solved my problem & active the my hot sport ASAP & call me my alternate no. 9873936075 .
Regards
Kanchan
9873936075
8447003999
On Mon, Feb 11, 2019 at 10:49 AM nodalofficer del <nodalofficer.del@in.airtel.com> wrote:
Dear Customer,
Greeting from Airtel!
I am writing in response to your email expressing concern over Advance rental plan for your Airtel mobile number 8527004321.
As discussed on 8447003999, I apologize for the inconvenience caused to you.
I have escalated to concerned team and as per the revert from the team we are unable to find the complete details of the airtel store from the receipt you have shared with us, I kindly request you to please visit the same airtel store to assist you further.
Thank you for reaching to us.
Delighted to assist you.
For further queries, please do email us.
Best Regards,
Fatima Atiya
Advisor : Customer Experience
Bharti Airtel Ltd.On Sat, 02 Feb 2019 at 12:45 PM <getgsjoshi@gmail.com> wrote:Dear sir,We purchased a hotspot connection no 8527004321 in month of nov,18 for 6 months advance rental as attached receipt, but now in my protal update monthly rental as per your Airtel store. As on date my hotspot connectivity is stop due the non payment of bills. So request you resolve my problem & active my hotspot immediately.ThanksKanchan Joshi84470039999873936075
