Dear Sir

• I have ordered one Crompton geyser on 21^st Dec-18(OD114215204540524000) fore the first time. On 26^th Dec-18, I have received one cartoon which contains some cartoon pack, cell tape etc…

• After complaining to the customer care, they have cancelled the order and again I had placed another booking on 27^th Dec-18(OD114275309139935000) which supposed to reach my pace on 1^st Jan-2019.Mr Mohammad was contacted me for the first time after this complain on 27^th Jan-18 and assured me that the correct product will be delivered on time .

• But unfortunately the delivery was not happened on time. It is got delivered on 3^rd of Jan-2019. But the product was used one/ faulty one. which contains water ,that means it was using somewhere and delivered at my place after dismantling from that place.

• Again after the complain Mr Navin( from CEO escalation team) was contacted to me and asked for some more time to deliver the correct product.

• In the mean time the replacement product reached nearest HUB of my location on 7^th Jan-19, and since that day my life became hell.

• Everyday logistic person is calling and they are behaving unprofessionally, rude voice and even they are threatening to my family that how come you have complained that damaged/ used  product is got delivered.

• On 8th Jan again I had been contacted by Mr Navin, that the due to All India Strike, they are unable to deliver the product , but rest assured it will be delivered by 9th Jan or in the worst case it will be delivered by 10th Jan-19.
• Suddenly I got a mail today( 10th Jan) at around 2:30am, that as per my request your replacement product is cancelled. But I had not done this while I had contacted the Support team & Mr Mohammed Kafeel Ahmed (from support team only) of Flipkart,they told it is automatically cancelled by the system as per their policy, that they  have contacted thrice to the customer , but customer didn’t responded . So the item has been cancelled.
• But fact is they had contacted thrice( on 7th,8th & 9th) and every time my wife spoken to them(received call phone call snap from the phone)snap attached ) and Logistic team was telling to her that mam we are just leaving the office and we will be at our door step within 2 hour on everyday. But no one has came.

My concern.

• I had done the payment on 21st Dec-18. but till now I have not received the correct product till now.
• Flipkart tried 3 attempt in these 20 days, but they failed.
• Even logistic person has threatened and  done misbehave to my family as I have done the complain that I have not received the correct product.
• Flipkart is harassing me since last 20 days.
• Even Flipkart thinking that each & every customer of Flipkart is a beggar ,that`s why they have given me a Rs 100/- good will gesture in a kind of BHIK, while I had asked for a proper compensation for all this.
•  After being escalated the case to the CEO level, I have not received any justice till date.

I need proper justice.

Also I am attaching the the proof.

1- 1st order which contains cartoon pack.

2- 2nd order which is a faulty /used/ damaged product.

3- the proof of 7th,8th & 9th Jan discussion with EKART logistic team , where FLipkart is claimed that customer did not responded.