Regarding Exchange and return of products

Name of Complainant Akanchha sharan
Date of ComplaintJanuary 8, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Akanchha sharan:

My order id: FN5614308636

I ordered a heel ans just after first wear, the heel from back came off, embarrassing me infront of so many people.
Then i ordered one jean too, size came big so I requested for an exchange but they are saying my tag does not match with their exchange request.
How can I even change the tags
I have the product as it was delivered to me, and why would i even change the tags when i have requested for an exchange.
This is so disturbing

Image Uploaded by Akanchha sharan:

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