Regarding Defective product

Name of Complainant Dhivya K
Date of ComplaintNovember 25, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Dhivya K:

I ordered 2 sarees on November 22nd 2023. On November 24th i received the sarees. One of the saree was damaged. As a single person I couldn’t take the unboxing video.. means I have only 2 Hands . Then how can i open the package and take the video at the same time. Bt still I them the images of courier cover and damaged product. Also send them the video of saree unfolding. Still they demand the unboxing video. Worst customer service.. it’s a gift for my mom.. how can I give her a damaged saree.. I want them to exchange or refund the product

Image Uploaded by Dhivya K:

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