| Name of Complainant | |
| Date of Complaint | December 31, 2018 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Respected Sir/Madam
My name is Jayanta Banerjee and my permanent residential address is 235 Barisha Dakshin Para Road. Kolkata – 700063. For the last 6-7 years I am using a number (8620983412), currently the service provider of this number is AIRTEL INDIA. From today i.e on 27th December 2018 the mobile number was totally stopped and there is no network at all.When I am trying to call on this number, it was saying that the said number is not a valid number. I was very astonished with this incident and hence I went to a nearby AIRTEL customer care centre, the executives present there replied me that the number was stopped by TRAI and AIRTEL was not responsible for the incident. The AIRTEL executives forced me to go for the “POSTPAID” connection to revive the mobile number. Founding helpless I was forced to go for the “POSTPAID” connection. I am a regular user of this number and my last recharge was done on 14th December 2018 for the amount of Rs.35 / at 10.13 A.M.
My request to TRAI to let me know , why my number ( 8620983412 ) was stopped suddenly in spite of regular use without any prior information. They arte now replying me that the mobile number (8620983412) has no existence at all and it cannot be recovered by any means in PREPAID MODE ,the only mode to recover this number is in PREPAID
I will be very much obliged if you kindly see this matter and my humble request to convert the number (8620983412) from “POSTPAID” to “PREPAID” connection .
JAYANTA BANERJEE
235 Barisha Dakshin Para Road. Kolkata – 700063
PHONE – 7003810988
AADHAR NO – 6274-0903-8122.
Image Uploaded by JAYANTA BANERJEE:
