| Name of Complainant | |
| Date of Complaint | May 3, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I needed a mop on very urgent basis for which i have taken prime membership as they committed same day delivery i.e., on Saturday by 10 pm. I didn’t receive the item on sat, made a follow-up call (query / complaint # 7935) on Sunday morning (1st may) and they assured to deliver the item by afternoon. By evening i made another call to know the status of the delivery and the customer service executive gave a new commitment of delivering the item by 9pm on 1st may. Even today 2nd May) I didn’t receive the package so I decided to cancel the order and the Prime membership and made a call to Amazon customer service only to know that the amount deducted for prime membership will not be refunded. I need complete refund of the prime membership. Order # 403-2213939-3657935, Order date 30-Apr-20. Amazon Prime membership order # 408-7557327-7457148, order date 30-Apr-20.
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