| Name of Complainant | |
| Date of Complaint | September 12, 2019 |
| Name(s) of companies complained against | NiceVics, St Albans, UK. As noted on bank statement. |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
2 June. Bank Card debited by NiceVics St Albans UK (US$97.71) £77.78 in sterling.
3 packages were received from SinoTrans, Roissy en France, 2 of the articles were returned. Value US$67.79.
Delays with order of 3 dresses, with staggered reception in 3 separate lots. There was no consciousness of sizing : 2 dresses were built for skinny giant, and the third an oversized dwarf. I kept the last as baggy dress for a short lady. Then NiceVics can never find the returned articles. If returned to Guangdong, previous experience was the registered package remained uncleared and unclaimed from customs, so their responsiblity to refund is eradicated. If returned to SinoTrans, their chosen expeditor, NiceVics claims it is the wrong address and the dresses were not found. Alternatively, NiceVics bargains to refund 11%of the costs of articles for retailoring, to avoid the punitive costs of registered delivery to Guangdong where the articles were stuck in customs unclaimed. I wanted full refund for the two returned dresses. Below is Post Office tracking of returned dresses to SinoTrans. NiceVics have not refunded. Their strategy is 1. Return to special address in Guangdong where parcel would be lost anyway. 2. SinoTrans Roissy en France, their legal expeditor, has no role in returns. 3. Their game was to create revenue even when clothes do not fit by offering 11% costs of articles for retailoring, hence clearly unwearable dresses, but prettily photographed in presales publicity.
Image Uploaded by Su Lee: