Name of Complainant	Shikha
Date of Complaint	February 28, 2025
Name(s) of companies complained against	Bigbasket
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shikha:

Subject: Urgent Complaint – Refund Denial for Returned & Rotten Items (Order EXN-1640682986-20250217)
Dear BigBasket Customer Support,

I am writing to formally raise a complaint regarding my recent order (EXN-1640682986-20250217) placed on 18/2/25 The order contained

1. Rotten Bananas,

2.Rotten & stale Mausambi

3.Crushed parle Marie biscuit packs 2

4.Rotten Papaya

5.Stale apple Ber

6.Unripe bitter watermelon white from inside some of which were rotten, expired, or of poor quality. I promptly requested a return and followed all necessary steps as per BigBasket’s return policy.

However, despite returning the items, I have not received my refund. I have attached photos as proof of the defective items and the return process. I have also contacted customer support earlier, but my concern has not been resolved satisfactorily.

I request an immediate refund for the returned items as per your policy. If I do not receive a resolution within [mention reasonable timeframe, e.g., 3–5 business days], I will be compelled to escalate this matter to the National Consumer Helpline (NCH) and other legal forums.

I trust that BigBasket values its customers and will take prompt action to resolve this issue. Please confirm the refund status at the earliest.

Order Details:

Order Number: EXN-1640682986-20250217
Date of Order: 18/2/25
Items Returned:
1.BB premium serrated kichen knife
2.Anjali Veg knife
Rotten,spoiled & expired items
1. Rotten Bananas
2.Rotten & stale Mausambi

3.Crushed parle Marie biscuit packs 2

4.Rotten Papaya

5.Stale apple Ber

&

Unripe bitter watermelon white from inside

Attachments:

Photos of defective item
Photo of returned item

Shikha Nehra
chingu2003-sanjeevnehrahuf@yahoo.com

Image Uploaded by Shikha: