Name of Complainant	Om Yadav
Date of Complaint	February 24, 2019
Name(s) of companies complained against	zomato
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Hi,

I ordered the mentioned prepaid order, order ID 1226265167 on 20-Feb-2019 at 12:43 PM but it was taking “60 to 75 min” to deliver which is the time I haven’t seen by zomato earlier. 1 hour is too much. I was not satisfied with Zomato services at that time and when I wanted to cancel it Zomato charged whole the amount(₹109) of the order value.

Just tell me one thing am I bound to the delivery time by zomato after prepaying any order.which online food delivery site take one hour delivery time and if I want to to cancel it I have to pay all the amount. I canceled it within a minute now I want my money to be refunded.

Note: I haven’t canceled any order in my whole zomato life and i am a frequent user.

Regards,
Om.

Image Uploaded by Om Yadav: