| Name of Complainant | |
| Date of Complaint | January 15, 2026 |
| Name(s) of companies complained against | Livpure |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing this email with great disappointment regarding the poor customer service and lack of response from Livpure’s higher management.
For the past 3 months, I have been continuously contacting your customer care helpline and sending multiple emails regarding my issue. Several service tickets have been generated.
Despite these multiple tickets, my concern regarding the activation of the 2-Year Annual Maintenance Contract (AMC) for my water purifier unit LIV-BOLT-WAAS-W (RO+UV+MIN) (Wi-Fi), (Serial No: B3MR25D1018350), is still unresolved.
After paying for a 2-year ACMC plan, I am continuously struggling to get the required RO service. As a result, we are forced to drink dirty and foul-smelling water.
The AMC was mistakenly activated for my old RO unit – PEP (Serial No: A7GW20D1003680), which I have not been using since March 2023 and is no longer in my possession.
On 27th October 2025, after a long discussion with a customer care representative, I was connected to a higher manager named Mr. Vishal Kumar. I explained the entire issue to him, and when he asked who had mistakenly activated the AMC, I provided the name Mr. Sandeep Joshi along with his contact number (8447289168).
Mr. Vishal placed me on hold for about 15 minutes and later assured me that he would escalate my request to higher management. He also confirmed that my AMC plan would be transferred to the correct unit (LIV-Bolt-Waas – Serial No: B3MR25D1018350) within 3–4 days.
When I asked for a reference or ticket number for future follow-ups, he informed me that I could simply mention his name during my next call, and I would be directly connected to him.
However, on 4th November 2025, when I again contacted customer care and requested to be connected to Mr. Vishal Kumar, I had to wait for nearly 30 minutes. Upon connecting, when I inquired about the status of my AMC activation, he casually mentioned that the approval from higher management was still pending.
I expressed my concern that it had already been nearly two months without resolution. Unfortunately, Mr. Vishal responded rudely, repeatedly saying “Hello? Hello? I can’t hear you! Can you hear me?” before abruptly disconnecting the call. This behavior was highly unprofessional and unacceptable, especially coming from a senior manager.
I therefore request the following actions to be taken immediately:
1. Initiate appropriate disciplinary action against Mr. Vishal Kumar for his unprofessional behavior.
2. Activate my 2-Year AMC Plan for the correct unit – LIV-BOLT-WAAS-W (RO+UV+MIN) (Wi-Fi), (Serial No: B3MR25D1018350), Serial No: B3MR25D1018350 – without any further delay.
I hereby request you to please help me get refund the payment made to active the ACMC Plan.
Image Uploaded by Chandan Narayan: