Name of Complainant	Anuj Bansal
Date of Complaint	July 6, 2022
Name(s) of companies complained against	Airtel
Category of complaint	Utilities
Permanent link of complaint	Right click to copy link
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Text of Complaint by Anuj Bansal:

I made the payment of electricity bill of 9310 on 4th July 2022 through airtel thanks app
Bill payment was unsuccessful

Payment from my bank of india credit card got deducted

A message from airtel appeared saying that the amount will be refunded with in 1 hour

Its been 2 days now that no refund has come to me.

Order I’d number is 2218515200015

Electricity bill number is 3006169380

Amount 9310

Mobile number registered with Airtel is 8264473278

I sent messages to 121@in.airtel.com and wecare@airtelbank.com as well
They also did not provide any solution

Now I have also messgaed to appellate.punjab@in.airtel.com

Then I called customer care, there is not such facility available where we can talk with someone and there is no option to raise such complaint

Its been two days, I am finding mail IDs and trying to do conversation

Nobody is responding
Now, if no refund takes place, I will have to take some legal action.

Kindly refund as soon as possible.

Provide me the solution ASAP.

Kindly refund the amount as soon as possible

Thanks
Anuj Bansal
8264473278
7009162351
Find attached the unsuccessful bill payment proof as well.

Image Uploaded by Anuj Bansal: