Name of Complainant	Saurav
Date of Complaint	May 12, 2023
Name(s) of companies complained against	Country Holidays Inn & Suites
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
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I am Saurav , i had purchased a membershio of Country Holidays Inn & Suites ( CHIS ) 7/1/2020 by paying an amount of 1,80,000/- , My Membership Id is CHISDL778688 , As per the membership I was offered some complimentary services which were valid for 1 year from the purchase date but due to the covid I could not avail any of the complimentary services . After the covid when I asked chis to provide me the freebies they denied for it . Also at the time of purchase I was told to pay an amount of rs 7000 + GST as AMC . In the last 3 years I was never asked to pay this AMC but now all of a sudden they have started to call me to pay the entire 3 years AMC altogether which is almost twice of the actual amount what I am actually supposed to pay ( 11800 x 3 years ) . In the last 3 years I have never availed the service even once , Firstly due to covid & secondly due to lack of good property options offered by them . I was not in a condition to pay such a hefty amount altogether but they somehow convinced me to pay the amount offering me my complimentary services back . I was planning a trip to rishikesh with 1 more family accompanying me on the trip so i requested for a room booking in rishikesh for which they asked me to pay the AMC amount first yo avail any kind of service . When I denied to pay this amount altogether they proposed me that they are ready to activate my complimentary services & will also get my booking for rishikesh done but only after i pay the AMC amount . I also agreed to the same & paid the entire 35,400/- tomorrow i;e 27/4/23 & then requested them to send me a booking confirmation mail for my rishikesh trip . Since them none of them is replying ti my emails also nobody is answering calls . I have all the chats & payments details with me . I feel like i have been cheated twice so now i dont want to continue the membership any longer and want my original amount ( 1,80,000) back along with the AMC amount of 35,400/- paid tomorrow (27/4/23 )
Kindly do the needful Thank you

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