Name of Complainant	KONETI KIRAN
Date of Complaint	September 5, 2022
Name(s) of companies complained against	www.mobikwik.com
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

My self KONETI KIRAN
MOBILE NUMBER:7989939482
TRANSACTION DATE:04:08:2022 6:52PM
TRANSACTION REFERENCE NUMBER:
T4J2VOCR

On aug 4th i tried to make a purchase of14890. 10 rs at my jio Store vanasthalipuram hyderabad on that day i tried to make payment through mobikwick amount debited from my mobikwick wallet but received in the my jio store pos I look for 3to 4 days for refund but not credited in my wallet then I make call to mobikwick customer care executive he told me WAIT FOR 10 WORKING DAYS refund will initiated and again I waited for 15 days i did not receive the refund then again I call to customer care he told me share the confirmation from reliance if they did not receive these money I raised complaint in the service portal of reliance with the transaction reference no they resolved the complaint with final acknowledgement using this reference number we did not receive funds related to this transaction kindly contact your mobikwick customer
Below iam attaching the details of wallet amount debited msg and compaint raised in mobikwick portal
And iam also attaching payment confirmation from reliance also that they cleary telling that they did not receive thease funds
Iam repeatedly contacting your mobikwic customer care but it was not reachable

Image Uploaded by KONETI KIRAN: