| Name of Complainant | |
| Date of Complaint | September 4, 2023 |
| Name(s) of companies complained against | Yatra.com |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have opted for cancellation protection and now when I am trying to cancel the ticket, there is no refund showing at the time of cancellation, nor there is any option of contacting customer care yatra.com
Image Uploaded by Subhojit Manna:
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email address to enable us to check the details and assist you. Please be informed that under cancellation protection, Yatra will apply Airline cancellation charges on this cancellation. The customer needs to initiate the claim settlement process directly with Liberty General insurance to settle this amount. Regards, Yatra Care