| Name of Complainant | |
| Date of Complaint | March 14, 2024 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I booked and canceled my ticket on February 18, 2024, through your Nuego Bus Company mobile application. My registered mobile number is 8870177752, and my name is Gunasekaran. The PNR number is 3549059, and I made the payment through UPI with the ID gunasekaran1975@okhdfcbank. My UPI mobile number is 9443426458. Please provide information on the status of my refund and the expected timeline for processing. I am concerned about the lack of responsiveness from your customer care and the impact on customer satisfaction. If the issue persists, I may consider legal action or consumer court intervention. I hope for a prompt resolution to avoid any further escalation. I plan to share these details on social media until my grievance is addressed, which may impact your company’s reputation. Taking immediate action on the refund would be appreciated.
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