| Name of Complainant | |
| Date of Complaint | April 30, 2024 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered shoe in Amazon site and got a wrong item delivered. I immediately raised a return request and Amazon picked it up on April 14 2024. After that I did not recieve any refund. So I contacted Amazon customer support team and they were so rude that they did not even escalate my concern on top of that they disconnected the call abruptly. So i reached Amazon on Twitter and even they are asking me to wait. As I contacted them multiple times inspite of their rude behaviour I got to know that they have updated in their portal that customer has returned a wrong product and they are investigating that. When I posed this question back to them how come a customer returns a wrong item when the delivery guy checks before picking up they simply asking me to wait. I really need help in this regard and also compensation for my agony. Pls help
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