| Name of Complainant | |
| Date of Complaint | February 17, 2020 |
| Name(s) of companies complained against | IRCTC |
| Category of complaint | Railways |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear sir/madam,
I had booked a train ticket on 25-12-2019 and cancelled it on 26-12-2019 which was done through the irctc website with the below details:
Transaction ID: 100002205600519
PNR: 2405758826
Train No./Name: 14624 / PATALKOT EXP
Booking Date: 25 Dec 2019
Cancellation Date: 26 Dec 2019
Bank Name: Pay using BHIM (Powered by AXIS BANK) also accepts UPI
Booking Amount: 1700.4
IRCTC website was showing that the refund was done but I have not received it in my account till date. The following details were shown in irctc website:
Refund Date: 27 Dec 2019
Cancellation/Refund ID: 100000394048019
Refund amount: 1600
As there were other cancellations done through the same IRCTC account, IRCTC customer care was giving wrong information which is not related to the mentioned transaction. I tried to clarify them many times that there were other refunds which was successful but the above mentioned transaction was a failure from IRCTC and I had not received it. Despite all my efforts, they have have not done anything from their side. Its been 53 days and I have still not received the refund amount. Kindly help me in this regard.
