| Name of Complainant | |
| Date of Complaint | November 10, 2023 |
| Name(s) of companies complained against | UPSRTC |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked online bus ticket on 2023-11-08 at 09:49 am from KAISERBAGH to SOHRABGATE BUS STATION(MEERUT) . I reached station at 9 pm and when i contacted to enquiry they said that bus has been cancelled . I stayed at station till 10:30 pm but bus didn’t came .
when I mailed online.support@upsrtc.com they said ” Dear Sir,
if you have booked ticket through paytm then please contact paytm they will help you.”
Now I replied ” Paytm is a medium , it is booked officially through your portal. I have a valid UPSRTC ticket with a valid ticket number . you have to process my refund . You are responsible for cancellation of bus . Neither I nor paytm is responsible for cancellation .
I want my refund at any cost .
Tell me further process .
for your convenience ,I am adding original ticket again , validate ticket number and initiate my refund.
And I think you are educated enough to understand my point , paytm is payment site connected to your server .
In ticket it is clearly mentioned that ”
The trips are subject to cancellation or postponement due to the breakdown of the vehicle or insufficient passengers for the trip. Under
such circumstances, passengers will be intimated through email/phone as soon as possible, and the ticket amount will be refunded. No passenger will be taken on the wayside. Route diversion charges if necessary will be collected by the conductor at the time of the journey. However, in case of the breakdown of the bus, the fare for the uncovered portion of the journey considering the nearest fare stage will be refundable.
”
If you are not responsible for refund , why you mentioned the above statement in ticket generated by paytm through your server, pls clarify and initiate my refund.”
I havn’t got any update till now .
