Refund Needed for the Amount debited from my bank account but showing transaction failed in Olymp trade transaction dashboard.

Name of Complainant Alen Jayan
Date of ComplaintApril 12, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Alen Jayan:

Dear [Olymp Trade customer support],

I am writing to file a complaint regarding a transaction that occurred on 11th April 2023 on your platform. I attempted to deposit Rs.5991.96 [a Total of Rs.6000(Rs.8.06 was a bonus)] into my Olymp Trade account via the UPI QR payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.

I have attempted to resolve this issue by contacting my bank, but they have advised me that the transaction was successful and that I need to contact Olymp Trade to resolve this matter.

I would like to request an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.

I have attached a copy of the transaction receipt for your reference.

I request you to look into this matter on priority and take the necessary action to ensure a refund of the deducted amount as soon as possible.

Thank you for your prompt attention to this matter.

Alen Jayan
Olymp Trade Id: 14142851
Request Number: 1862970402

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