Refund issue of 1600 rupees

Name of Complainant KODALI NIRMALA
Date of ComplaintMay 23, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by KODALI NIRMALA:

I have ordered borosil steel product in amazon. But I received a different product, a glass item instead of steel item.I have placed an order worth 1600 rupees. I requested return for the product and a amazon agent picked up the product successfully.But I didn’t received any refund and instead of that they are blaming me that I didn’t returned the right product.But I returned the same product which I received .
I need a proper resolution and answer from amazon.
Is this the way to treat a customer and blame me without my mistake

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Refund issue of 1600 rupees

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