| Name of Complainant | |
| Date of Complaint | October 22, 2025 |
| Name(s) of companies complained against | Amarpali online venture private limited |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I sold 60 grams of silver using DigiGold platform on 15-10-2025. The order shows “Pending Payment,” and no amount has been credited to my linked bank account (SBI). Multiple follow-ups and support requests to DigiGold team have gone unanswered. This delay is causing me financial loss and mental harassment.What I Request:
Immediate refund of ₹9,474.42 to my bank account, and compensation for harassment as per policy, since more than the maximum 7 working days timeline has already passed.Attachments:Sale order screenshot (showing pending payment status)Invoice copy (if portal allows PDF)Any complaint acknowledgment/reference number (MCA or NCH, if available)
