Name of Complainant	Prajwal Sahare
Date of Complaint	June 20, 2022
Name(s) of companies complained against	Flipkart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I had placed orders of hp gaming laptop and other total worth of Rs. 54999/- for my studies. I had successfully placed order my mobile app and accordingly order id were generated by your system, details of the same is mentioned below:

OD224731737309463000

3. While placing the aforesaid orders I was fully assured by the return policies mentioned on the website and mobile app of you the addressee No. 1, I was also fully assured that in case of any problem arises regarding, quality, size, same shall be returned, replaced as the case may be if return request is made within 7 days of delivery of the product and trusted on the goodwill and brand value of ‘Flipkart’ in online shopping. The orders placed by me were delivered to me on 20th April, 2022.That order was defective hence a replacement was done and completed on 18th may. On receiving replacement unit on 18the may Since I was having manufacturing defect issues with product I had a return request on 18the may 2022 which was accepted, and my client received a system generated message stating the pick-up date of maximum upto 2nd June, 2022.

4. On 2nd October, 2022, I was shocked to see you have rejected the pickup of my order .On 9 June I was shocked to find my return request was cancelled by flipkart.On 10th June it was updated with new maximum pickup date of 13the June.On June 13th I was shocked to find no pickup has been arranged by flipkart.After repeated calls and follow ups no resolution was provided to me.No pickup and refund is being provided to me.
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5. I had made rigorous efforts and follow-ups to your customer care representatives, but no response was received from them. Considering the gravity situation, I also tried to made several tweets through his Twitter handle to lodged a complaint to your Twitter handle and requested to expedite the refund proceedings. Which was duly acknowledged by your twitter handle i.c. @flipkartsupport however no effort was taken to resolve the issue.

6. I had been constantly following up your customer support on phone and email and tweets but instead of resolving the issue your customer support has been giving false promises and delaying the matter to avoid the pick-up of the product. You dishonestly induced me to shop on your website my making several false representations and assurance knowing fully well that you won’t able to fulfil these commitments.

7. I had suffered great mental trauma and agony in around past one month and still has not got any assurance regarding the pick-up of the product and refund of his hard-earned money. The aforesaid facts clearly show that you the addressee you are not keen on resolving the issue and this seems to be your modus operandi to fleece and cheat the clients by giving false assurances. The response of your customer care representatives also shows that they are backed the higher authorities for not resolving the issues of mine.You are deliberately not collecting the sub-Standard defective goods delivered to me, thereby causing wrongful loss to me.

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