| Name of Complainant | |
| Date of Complaint | November 11, 2022 |
| Name(s) of companies complained against | myntra |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The return pick up is not happening and refund is not initiating.
We received product on 11th oct and due to damage on product first registered complaint on 12th oct.
1st ticket raised on 12th oct and got that it will be resolved by 14th oct.
2nd promise date is 21th
3rd promise date is 25th
4th promise date is 29th
5th Promise date is Nov 3rd.
From Nov 3rd daily getting to wait 24 hours and just like that hours are passed.
Without resolving the ticket closed and after connecting they opening and closing new ticket
I have been connecting daily from 29th oct days till manager level but nothing worked and still keep on postponing none.
Response :
Myntra03 Nov, 12:36 am
Dear Swathi,
This communication is regarding your recent concern raised “IN22110311574559231839”.
I see that you had reached out to us earlier regarding the damaged product received. As this is already addressed under “IN22102712482755523267, we have resolved the recent ticket to avoid any duplication.
Your understanding and cooperation are appreciated.
Note: You will receive an SMS notification with the “Survey Link”. Please share your valuable feedback on the interaction experience with us.
We value your association with Myntra.
Regards,
Logeshwari | Myntra
Everything You Need To Look Good
Myntra27 Oct, 12:18 am
Thank you for contacting us. We already have a complaint open regarding pick up of your product and we are working on it. We will get back to you with an update.
Myntra03 Nov, 11:10 pm
Dear Swathi,
This communication is regarding the concern with us.
I apologize for the inconvenience caused and delay in response.
As per our telephonic conversation, please be assured that we at escalation are working on your concern. I do understand that at this point asking you for any more time is very disheartening however we are working to resolve the issue at the earliest, please allow us 48hrs so that we can check with our concern team and get back to you with an accurate update.
Please consider this an exceptional case and not as an example of our service.
Feel free to contact us if you need any assistance or have any questions and it will be our pleasure to assist you.
Thank you for choosing Myntra as your shopping destination.
We truly value your association with Myntra.
Regards,
Lucy | Case Manager
Myntra | Escalation Desk
“Everything You Need To Look Good”
You05 Nov, 11:53 pm
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You05 Nov, 11:54 pm
What is going on this incident ?
You05 Nov, 11:58 pm
24 days passed , from 30th oct daily am connecting and every days they that simply to wait, still how many days need to wait ( 1 year) ?
Myntra06 Nov, 01:21 am
Dear Swathi,
Thank you for sharing the images.
This communication is in regards to your recent concern raised under “IN22110613371483840748” about the return pick up. As this is being addressed under “IN22102712482755523267”, we have resolved the recent ticket to avoid duplication.
Please accept my sincere apologies for the inconvenience caused.
Due to certain unavoidable circumstances the pick up has been delayed.
Please be informed, we are working on this issue and I assure you that we will get back to you within 24 hours.
You may also check the status of the ticket under “Help Center-Recent Queries” in the App/Website.
I would like to inform you that for a callback, you can dial the below number:
Contact number: +918061561999 / 08061561999
Upon dialling the number, you will be connected with an IVR wherein by selecting the relevant option a call back request will be placed.
Note: Callback request will be accommodated based on the agent’s availability.
I appreciate your patience and understanding in this regard.
Note: You will receive an SMS notification with the “Survey Link”. Please share your valuable feedback on the interaction experience with us.
We value your association with Myntra.
Regards,
Chandru | Myntra
“Everything You Need To Look Good”
You06 Nov, 02:47 am
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You06 Nov, 02:47 am
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You06 Nov, 02:47 am
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You06 Nov, 02:48 am
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You06 Nov, 02:48 am
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You06 Nov, 02:48 am
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You06 Nov, 02:48 am
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You06 Nov, 02:48 am
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You06 Nov, 02:48 am
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You06 Nov, 02:49 am
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You06 Nov, 02:51 am
This is to inform that am tracking all and going to file
You06 Nov, 08:20 pm
Without resolving issue how it closed?
You06 Nov, 10:49 pm
why the ticket is closing
