Refund amount credited to amazon play balance instead of crediting to the original source

Name of Complainant sravani
Date of ComplaintJune 28, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by sravani:

I canceled order in amazon on Jun 21st which is worth of 2 lacs 11 thousand. While cancelling th e order I selected the original source option to credit the cancelled amount back to my account. By unfortunately amount is credited to amazon pay balance instead of original source.

It is huge amount, which I will not be able to use it near feature. I called customer care many times to check the possibilities to refund the amount to credit card from amazon pay balance. But no use.

Image Uploaded by sravani:

Refund amount credited to amazon play balance instead of crediting to the original source

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