Refund against broken products

Name of Complainant Jivan
Date of ComplaintAugust 7, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Jivan:

ORDER ID: 309117215
Hello, My Order Id. 309117215
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It’s been 14-15 days since I complained but the only answer I get is that we will solve your problem within 48 hours, but it’s not happening, 15 days have passed.
Please Solve my problem as soon as possible
Thank You.
Regards
Jivan

Image Uploaded by Jivan:

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