| Name of Complainant | |
| Date of Complaint | March 28, 2020 |
| Name(s) of companies complained against | Flipkart Travels |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We had booked a flight for Mumbai to Gatwick London via Flipkart Booking id FF1912313757361, few days back we learnt that the flights have been cancelled amid corona virus restrictions. upon learning the same we contacted flipkart to confirm about the cancellation policy and whether I will get full refund or not. Over the said question, flipkart replied that cancel the ticket using the app and no comment regarding the refund, I called them many times out of which I was able to get to a customer care executive only twice and both time I got same reply that cancel the flight via app and if airlines gives refund they will give it to me and asked me to contact airlines for further questions. NO one is replying that whether I’m eligible or not or whether the airlines will give or not. I tried contacting airlines and asked the same question for refund and airlines told me that I had to contact my travel agent and my travel agent has to liaise with the sales team of airlines, which flipkart is not doing, instead they are sending me on a goose chase for refund. I don’t mind coordinating with airlines as my money is stuck but airlines are not ready to deal with me or to provide any information. Will attach the conversation with the airlines too. Flipkart is supposed to contact the airlines and confirm the refund but instead they are misguiding me to cancel the ticket and if a cancel and airlines don’t refund the money then I will lose everything as presently all airlines are issuing travel voucher to be used later. So, if I cancel, I cannot even claim travel voucher and I might lose the money too. Not that I’m interested in travel voucher but won’t throw away my money just for free either.
Please help and make flipkart understand their role in the transaction.
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