| Name of Complainant | |
| Date of Complaint | June 18, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked 2 flight ticket on the occasion of Holi from AirIndia and Vistara through FlipKart. and i had date change issue and I requested FlipKart 3-4 times to change it but they did not help me and each time they asked me to contact the airline. So, I called airline and they informed me to contact FlipKart since I have booked the ticket from FlipKart. After so many calls FlipKart Customer Care advised me to cancel one ticket through Airlines directly and claim for full refund. So I called the airlines and cancelled the ticket within 24 hours of booking (Implies that I am eligible for full refund). Since the ticket was booked through FlipKart I didn’t receive the full refund directly to my account.
I mailed the FlipKart customer care for refund and they asked me to provide the endorsement copy with AirIndia and vistara stamp for refund. [Note that, FlipKart booked my ticket and they obviously have all the related mails.]
I have called AirIndia after stating all the above and luckily they told me you are eligible for full refund but we can give endorsement copy only to flipkart because we sell tickets to flipkart in bulk and then, i again called air india and vistara for the refund then they said i (vistara and air india) had already sent the mail to flipkart for your cancellation refund and initiate the refund to flipkart on the same day.Then on the same day i mailed and also called to FlipKart and asked for the refund but they denied and again asked me to provide the endorsement copy with AirIndia and Vistara stamp for refund.
I was suppose to get the refund amount Rs: 6000 (approx) , instead i got Rs: 2200 (approx), i dont know where is my rest money.
And this whole calling and mailing process are runnning from 21 feb 2020, but i did not get my refund from flipkart, flpkart please refund my money.
booking id – FF2002215311679
date of booking 21feb2020
