Dear Sir/madam,

As the complain have been closed by SBI online banking as they stated that transaction was successful,why still amount of recharge for mobile -9096902916 have not credited yet.Otherwise I will go to customer forum against Airtel.

Thanks & Regards

Krupesh Somkuwar

9096902916/9823829236

Sent from Yahoo Mail on Android

—– Forwarded message —–

From: “krupesh somkuwar” <[email protected]>

To: “airtel” <[email protected]>

Cc:

Sent: Thu, 27 Sep 2018 at 7:50

Subject: Fw: Reg-Refund of Recharge of INR 399 done on 10/09/2018 {730205}

Dear Sir/madam

Please find here attached mail from SBI customer care for issue regarding recharge of INR 399/- done on 10/09/2018.Still amount of recharge not credited in my account,I request you,kindly do the needful from your end,as i am suffering a lot.

Regards

Krupesh Somkuwar

9823829236/9096902916

Sent from Yahoo Mail on Android

—– Forwarded message —–

From: “SBI Customer Care” <[email protected]>

To: “[email protected]” <[email protected]>

Cc:

Sent: Wed, 26 Sep 2018 at 22:49

Subject: Reg-Refund of Recharge of INR 399 done on 10/09/2018 {730205}

Dear Sir/Madam,

Thank you for writing to us at State Bank Contact Centre.

We regret the inconvenience caused to you.

With reference to your grievance, we would like to inform you that a complaint was registered regarding the same on 23/09/2018 under the ticket numberPT9992246965896  and the same has been attended and closed on 26/09/2018.

As per the resolution, we would like to inform you that It has been observed that the given transaction has been successfully processed from our end to your respective merchant with txn id – 22716422841009201802.

For any further assistance or queries, please contact us by:

• Calling on our 24X7 Toll free Helpline No.18004253800 and 1800112211 and Toll No.08026599990.
• Writing to us at [email protected]

Assuring you of our best services at all times.

From: [email protected]
Sent:25 September 2018 18:39:45
To: State Bank of India
Subject: Reg-Refund of Recharge of INR 399 done on 10/09/2018
Dear Sir/Madam,

 

This is for your kind information that I have done recharge for INR 399 on 10 September ,money have deducted from my account but recharge doesn’t get.Details are as follows.

Mobile number – +919096902916

Mobile operator-Airtel

Amount of Recharge- ₹ 399

bank account number- 11300329056

Branch – Uday nagar,Nagpur

Reference number- INBTOPUP 9096902916IHI5379610 transfer to 323

Date of recharge- 10/9/2018.

Mode of recharge- SBI net banking.

Also please find herewith below attached Email reply by Airtel.Also I raised the complain for the same in SBI customer care office as  Ticket No: 4801888414

I request you,kindly refund the money in my account as early as possible as already 15 days have been passed away from the date on which recharge was done.

Regards

Krupesh Somkuwar

+919823829236

+919096902916

 

Sent from Yahoo Mail on Android

 

 

—– Forwarded message —–

From: “121” <[email protected]>

To: “[email protected]” <[email protected]>

Cc:

Sent: Tue, 25 Sep 2018 at 9:46

Subject: Re: Reg-Refund of Recharge of INR 399

Dear Krupesh Somkuwar,

 

Greetings from Airtel!

 

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number 9096902916.

 

At the outset, I regret the inconvenience caused to you.

 

As discussed with you on your number 9096902916, I have verified our records and found that there is no recharge of Rs. 399/- on 10-09-2018.

 

As the recharge was done through a third party website (Net banking), we are unable to trace the details of the transaction.

 

We request you to contact the respective support team to check on the transaction status.

 

Usually, in case online transaction is not successful, the amount gets refunded to your bank/credit card account within 10 working days.

 

In future, to avoid such issues, you may recharge through airtel app or airtel.in. Offers availed through airtel app/airtel web site may be exclusive for your number, and may not be available through third party recharge platforms.

 

You may visit http://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number for further details on offers available.

 

Thanks for reaching out to us. Delighted to assist you.

 

Best Regards,
Mehboob Bi BasheerAhmed Gurnalli
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 22 Sep 2018 at 05:27 PM <[email protected]> wrote:

Dear Sir/Madam,

As per your email stated,i attached the transaction statement of SBI from where I have done recharge,if from respective SBI online website i have got message that top up have been done successful,but in actual there is no recharge of mobile which I have given all details required,but still after 10 days of gracefully,you are just throwing the issues to other third parties access,and i am completely disappointed with your customer care response to the above issue.And In bank statement it is completely showing that I have done 2 transaction of 399,still you are telling me that I need to contact support team of online  SBI banking and for your kind information SBI will told only we have deducted money only behalf of Airtel.If within 2 days if my money not deposited in my account,i think I have to adopt other ways for the same as I have written everything in clear and distinct manner.Hope your prompt action in this regard will be highly appreciated.

Regards

Krupesh Somkuwar

Sent from Yahoo Mail on Android

On Sat, 22 Sep 2018 at 16:34, 121

<[email protected]> wrote:

Dear Krupesh Somkuwar,

 

Greetings from Airtel!

 

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number 9096902916.

 

At the outset, I regret the inconvenience caused to you.

 

In case the amount is not reversed to your bank/credit card account beyond 10 working days for recharges through airtel.in, please reply to us with the following details.

 

a. Transaction ID start with 1809XXXXXXXX

 

If the recharge was done through a third party website, we are unable to trace the details of the transaction. We request you to contact the respective support team to check on the transaction status.

 

Thanks for reaching out to us. Delighted to assist you!

 

Best Regards,
Mehboob Bi BasheerAhmed Gurnalli
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 21 Sep 2018 at 08:28 AM <[email protected]> wrote:

Dear Sir/Madam,

This is for your kind information that I have done recharge for INR 399 on 10 September ,money have deducted from my account but recharge doesn’t get.Details are as follows.

Mobile number – +919096902916

Mobile operator-Airtel

Amount of Recharge- ₹ 399

bank account number- 11300329056

Branch – Uday nagar,Nagpur

Reference number- INBTOPUP 9096902916IHI5379610 transfer to 323

Date of recharge- 10/9/2018.

Mode of recharge- SBI net banking.

       I have attached here proof required by you for the recharge done by me.I request you kindly deposit the money ASAP in my account,as already 10 days stated period is completed.

Thanks & Regards

Krupesh Somkuwar

Sent from Yahoo Mail on Android

On Mon, 17 Sep 2018 at 15:43, 121

<[email protected]> wrote:

Dear Krupesh Somkuwar,

 

Greetings from Airtel!

 

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number 9096902916.

 

At the outset, I regret the inconvenience caused to you.

 

As discussed with you on your mobile number 9096902916, currently there is no recharge of Rs. 399/- found on your mobile number on 09-09-2018.

 

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

 

In case, the amount is not reversed to your bank/credit card account beyond 10 working days (i.e. by 19-09-2018 ) for recharges through airtel.in, please reply to us with the following details:

 

a. Bank statement in PDF Format (10 working days statement from the date of recharge)

 

b. Transaction ID (At the time of initiating the transaction, you will receive an SMS or email including the transaction id)

 

Thanks for reaching out to us. Delighted to assist you!

Best Regards,
Veena Gowda
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 15 Sep 2018 at 12:56 AM <[email protected]> wrote:

Dear Sir/Madam,

This is for your kind information that I have done recharge for INR 399 on 9 September ,money have deducted from my account but recharge doesn’t get.Details are as follows.

Mobile number – +919096902916

Mobile operator-Airtel

Amount of Recharge- ₹ 399

bank account number- 11300329056

Branch – Uday nagar,Nagpur

Reference number- INBTOPUP 9096902916IHI5379610 transfer to 323

Date of recharge- 9/9/2018.

Mode of recharge- SBI net banking.

             After Confirmation from airtel ,he told that money will get return within 5-6 days,but till date ,refund of money for failed recharge not done.I request you,kindly refund the money in my account as early as possible.

Regards

Krupesh Somkuwar

+919823829236

+919096902916

Sent from Yahoo Mail on Android

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