| Name of Complainant | |
| Date of Complaint | October 26, 2018 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Recently I have registered Swiggy through website where I have given the referral code shared by my friend. They never said that this referral code is active only in mobile app. By having trust I have registered using website and my friend said that he haven’t received any referral coupon. He also talked to the customer care and they said that I have ordered for less amount. I have given all the required information and they have convinced him. Now I have had a chat with them and they said that it is applicable only for mobile and not for website. I am sharing the complete conversation here.
Swiggy
-
Hello there! Thank you for reaching out to us. Please go ahead & type any details that will help our executive understand your issue better.
-
Following are some of my concern and I hope that could be addressed in future
-
For all my future order I want the order to be packed in Banana leaf.
-
2: The recent order its really a low quality platics
-
Plastics*
Mon, 8:29 PM
I
I_Amrendra
-
Hi Arun, I am really sorry to know that there was a packaging issue with the order. Please allow me a minute while I check the necessary details.
-
Thank you for being online.
-
I see that the refund has already been processed on your recent order. We will ensure the feedback would be shared with the restaurant and it won’t be repeated in future.
-
However, for packaging in banana leaf, I suggest you can write a special instruction so restraint may be able to accommodate the same.
-
Hope we were able to help you today. Feel free to reach out if any further assistance is required. Thank You for chatting with Swiggy!
- 23 Oct 2018
-
I haven’t received my refund
-
when can i expect?
Tue, 6:28 PM
I
I_Chakrapani
-
I will check and help you with the status of the refund.
-
The amount of Rs. 31 has been refunded to your Amazon Pay account. Any amount that was readily available in the wallet while placing the order will be credited instantly and any amount added through a card or netbanking will be credited back to the source bank account in 3-5 working days.
I
I_Chakrapani
-
I am sorry for the delayed response. There was a technical issue.
-
Thank you for allowing me the time to assist you. It would be great if you spare a moment to rate this conversation. Thank you for chatting with Swiggy!
-
Hope we were able to help you today. Feel free to reach out if any further assistance is required. Thank You for chatting with Swiggy!
-
Ordered food from Murugan idli shop. Just now I had. The size of the dosa is really small.
-
but the side dish are more in quantity
Tue, 8:19 PM
I
I_Md
-
Hello there! I see that you are chatting in regards to the quantity issue. May I know the exact issue, please?
-
please see the above comments
Tue, 8:19 PM
I
I_Md
-
I am sorry to know that, please allow me 2 minutes let me look into this for you.
-
Rava dosai which is really an average size when compare to direct visit to the shop
-
taste wise its good and there is no complaint about that
Tue, 8:21 PM
I
I_Md
-
Arunkumar, sincere apologies for the inconvenience. We always take our customer’s complaints very seriously and thus we will take this up with the restaurant and will also forward this issue to the concern team who will investigate this issue to make sure that such instances are not repeated.
-
Sure and service wise its very fast
-
Keep it up
Tue, 8:22 PM
I
I_Md
-
Thank you for allowing me the time to assist you. It would be great if you spare a moment to rate this conversation. Thank you for chatting with Swiggy!
- Today
-
Hi
-
I have used my friend’s referral code and I have registered through website and not through mobile app
-
he said that he haven’t get 100 rs
-
really frustrating.
7:28 PM
I
I_Nitin
-
Hi, I see that you have a query related to placing an order.
-
I dont know then why you people are supporting website
-
Yep But I dont have an option related to what i want to ask
-
or please give me a call back from concern team
-
so that I can report this cheat
-
about mobile app and webapp
-
anybody there?
-
if you dont want to chat then I can raise a complaint through consumer complaints forum
7:31 PM
I
I_Nitin
-
I understand your concern, I will certainly check this for you.
-
Please be online while I pull up your order details so that I can assist you better.
-
Sure
7:33 PM
I
I_Nitin
-
Thank you for your time and patience.
-
Yep
7:34 PM
I
I_Nitin
-
I have checked and see that the Referral Code was not used by the referred person that is the reason the amount was not received in the account.
-
No boss he only referred me and I have used
-
his referral code
-
he confirms that he haven’t receivd
7:37 PM
I
I_Nitin
-
I understand your concern, I am checking in this.
-
Please stay connected.
-
Sure
7:43 PM
I
I_Nitin
-
Arunkumar, may I ask the registered phone number of the person who referred you?
-
Sure
-
9952073055
7:46 PM
I
I_Nitin
-
Thank you, please allow me a minute.
-
Sure
7:47 PM
I
I_Nitin
-
Just to confirm, is the person’s name Harii Prasad?
-
Arunkumar, are we still connected?
-
Yes
-
Yes
-
His name is Harii Prasad
7:49 PM
I
I_Nitin
-
I have checked and see that the referral code was not used while placing the order.
-
Boss I have referred his code at the time of registration
-
at the time of registration I have given
-
anyhow really frustrating and if the fund is not credited to his account then please remove my two accounts from your database. Want to say Good bye to Swiggy
7:57 PM
I
I_Nitin
-
Also, I wold like to inform you that the order must be above Rs 299.
-
It was a pleasure assisting you! Thank you for reaching out to us!
-
if you want I can provide you my first order id
26 minutes ago
I
I_Aiswarya
-
I see that you have a query related to placing an order, could you please elaborate on the issue?
-
see my previous comments
-
this was my first order : Order No: #23181078008
-
My friend said he haven’t get the referral amount which Swiggy has promised
-
I have used his referral code using web application and not mobile application
-
if you people are not interested then please delete my account from Swiggy immediately
-
I dont want to keep my record to be tracked with Swiggy
24 minutes ago
I
I_Aiswarya
-
Let me quickly check this for you right away, please allow me 1-2 minutes.
-
Sure
-
Request you not giving the same comments that I haven’t give referral code
-
given*
23 minutes ago
I
I_Aiswarya
-
Just to confirm, are you referring to say that your friend has referred you?
-
Yep
-
his number is 9952073055
-
again you are asking from first
22 minutes ago
I
I_Aiswarya
-
Arunkumar, I see that your app has been downloaded and installed and you have registered the app but the referral code was not used.
-
If the referral code was used, you would receive the referral code first.
-
I am not using the swiggy app
-
I am using webapp
-
I mean to say that I am not using mobile app
19 minutes ago
I
I_Aiswarya
-
You will need to register your account only in the app so as to get the referral code.
-
This never has addressed in the referral code
-
and why the hell you allow us to use swiggy using webapp?
18 minutes ago
I
I_Aiswarya
-
You can use the Swiggy account using website or app as well.
-
I have registered my account using Webapp
-
i dont know you know what I want to say
-
I am not clear whether you know what my point is
17 minutes ago
I
I_Aiswarya
-
Just to confirm, may I ask if you are using Swiggy website or Swiggy app?
-
swiggy website
-
from day one to till date I am using only website and not mobile app
-
I have given the referral code at the time of registration
15 minutes ago
I
I_Aiswarya
-
Arunkumar, if you are using Swiggy website, the referral code would not works and this is the reason your friend did not receive the referral coupon.
-
Ok I will take a screenshot of this and put it in cnsumercompalints page
-
Thank you for irresponsible response
15 minutes ago
I
I_Aiswarya
-
We understand that you are unhappy with our services. Rest assured we will pass your feedback to the relevant team and avoid such instances in future.
-
Let the consumer complaints page can give me the solution for this issue
-
What about my friend referral 100 rs?
-
really you people are breaking the trust of the customer
13 minutes ago
I
I_Aiswarya
-
Since you did not received the referral coupon, the referral coupon for your friend would not be able to allow since the referral code was not used while registering.
-
Will registered this entire conversation in consumercomplaints page so that people will know about this cheat.
-
ok let consumercomplain page decide
-
Thank you
-
will file a complaint in consumercomplaintscourt.com.
12 minutes ago
I
I_Aiswarya
-
I will do one thing, I will take this as a feedback and has been noted and will be worked upon sincerely. We will also take necessary steps to avoid such issues, going forward.
-
This is not feedback
-
this is 100% cheat
11 minutes ago
I
I_Aiswarya
-
I am sorry, this is not our intention to dis hearten you.
-
then do credit or stop convincing me
11 minutes ago
I
I_Aiswarya
-
However, the referral coupon is for referring the people for our app but this is the reason I told that it will not work in Swiggy website.
-
Ok I am going to update the same in consumercomplaintscourt
-
Thank you
-
will file a complaint and give you the file id
10 minutes ago
I
I_Aiswarya
-
Please be assured that your feedback on this will be looked into to improve our services to ensure the same doesn’t repeat
-
happened is happened
-
what about the current solution?
9 minutes ago
I
I_Aiswarya
-
If I had an option, then I would have done it happily. We are bound to certain guidelines and we need to follow it.
-
Same here. We have been cheated and thats I want to take it to the complaints department
-
you are playing with customer trust.
8 minutes ago
I
I_Aiswarya
-
I certainly understand your concern, I wish I could have helped you with the compensation if I had a option.
-
lets put an end here
-
I am about to close the chat and file a complaint for sure
-
Thank uyou
-
for breaking the trust that we had on you
6 minutes ago
I
I_Aiswarya
-
We regret to know that you are witnessing frequent misses. We have shared your feedback with the relevant team with the hope of raising our bars. We hope our efforts will keep you ordering with Swiggy.
-
will share you the complaint link soon
5 minutes ago
I
I_Aiswarya
-
I am sorry for the inconvenience caused.
-
We will make every effort to see that this never happens again.
-
thats for future. I have decided to file a complaint. Please dont waste your time. Go ahead and address other customer without cheating or breaking the trust
3 minutes ago
I
I_Aiswarya
-
We would once again like to apologize for this situation and we hope to keep you as our valued customer for a very long time.
-
give me 5 mins
-
I am in mid of lodging the complaint. Once done will share you the same
2 minutes ago
- New Messages
I
a minute ago
I_Aiswarya
-
Arunkumar, We have shared your feedback with the relevant team with the hope of raising our bars. We hope our efforts will keep you ordering with Swiggy.
After raising complaints they have credited the coupon to my friend’s account. Many flaws are still there in the app as well as in website. Really frustrating. I have already pointed out all the required information to them. Let see whether they will address the same or not.