| Name of Complainant | |
| Date of Complaint | February 13, 2021 |
| Name(s) of companies complained against | Asus India |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased a Asus Laptop of serial number L8N0CX04Z157358, Model F571GT from flipkart.
As Rs.72,000 laptop I purchased but in the box I didn’t find any Recovery media, no any Recovery media DVD. So I just checked in your site also but not found any single Digital recovery media download link also. I have purchased this laptop on a faith over brand but this is the worst service I got from ASUS. I have Checked with tollfree number agent on Day 2 of the received Item & they have suggested to create the recovery media from the given OS.
When I tried to update the window before creating the recovery media the windows update was not successful & windows corrupted. The Asus customer care told, they will not provide any recovery media.
Is this the support for a Rs. 72,000 Laptop you are selling. A single recovery media also you will not provide. I purchased the windows 10 from ASUS along with the system & I need the recovery media for the same.Because I have already given the money I need the digital media either to download from ASUS site or need USB recovery media at my home address.
I spoke with one of your representatives Mr. Amol. But unsatisfied with his clarification. He is asking me to create a pendrive of my own. If ASUS have already taken money for Microsoft Windows 10 then again why I have to waste a pendrive of 16GB to create a recovery media of my own. Why the same has not been provided along with the system. check with your competitors Lenovo, Dell, HP Laptop, who are providing USB OS recovery media or they have the recovery media image for their system on cloud, which users can download anytime & anywhere. Why not then ASUS, It’s my question to you ASUS CEO Mr. Samson.
I am not going to purchase another pendrive to create a recovery media. I need the USB recovery media for windows 10 from ASUS.
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