recharged on wrong number but did not refunded by vodafone

Name of Complainant RAMAN GOEL
Date of ComplaintApril 15, 2019
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by RAMAN GOEL:

i have recharged on my number 9999273496, through amazonpay of Rs 399/- but inadvertently i had entered wrong number as 9999273499,,,

when i contracted to amazon customer care they said as the transaction have been successfully completed we cannot reverse the transaction , that can be only by vodafone ,

when i contracted to vadafone customer care , they even diid not talk properly they have appointed untrained staff , well they simply refused for reverse my transaction , then i visted vodafone store they also said the same thing , when i said ok, if its company’s policy they show me that in your policy document , but he simply refused to me ..

Operator Reference Number is 
ONR1904151117170209

wrong number on which i have recharged @9999273499

right number is @9999273496

 

kingly help me

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recharged on wrong number but did not refunded by vodafone

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