Recharged but Jio 399 plan not activated

Name of Complainant Unni Kannan
Date of ComplaintApril 21, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Unni Kannan:

I have recharged 399 plan on 18th April and my jio app history shows the same and validity up to june 2019. However I’m unable to call,sms and internet speed decreased. The plan is not activated but shows activated in My jio app.
I have also called 198, it is rediculus and the executive is unknowledgeable. I’m saying that I have recharged and it is showing in MyJio app but the executive saying to check history.

Regards
Unni Kannan
7904501343

Image Uploaded by Unni Kannan:

Recharged but Jio 399 plan not activated

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