| Name of Complainant | |
| Date of Complaint | October 6, 2024 |
| Name(s) of companies complained against | Recharge zap |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I recharged my jio phone number using rechargezap for 151Rs. The app took 10Rs as processing fees too and failed my transactions but didnot refund my money back to account. Instead put it into their wallet. I tried to contact their customer care 9315939931 to no use and also tried to utilise the wallet amount to recharge multiple times but failed.
If this is a fraudulent website it needs to be banned so that others do not loose bigger amounts. I
Dear Sir/Ma’am,
Greetings from Rechargezap !!!
We sincerely apologize for missing an opportunity to provide the services this time as the recharge failed due to some technical error.
We also wanted to inform you that refunds are always processed in the source account from where money was received, we request you to kindly check the source account and confirm once.
Transaction ID Bank Ref No. Action Amount Requested Time Success Time Status Bank ARN
21090140555
427601248657
refund
₹
161
.
00
2 Oct’24
08:08:08 PM
2 Oct’24
08:08:13 PM
Success
427601248657
Meanwhile, requesting you not to share your any of the account details to any one either on call or email as to process the refund we do not need your account details, it is an automatic process, in case recharge is not successfully done the payment amount is reimbursed in source account.
Here to help 🙂
Thanks & Regards
RechargeZap Team
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