| Name of Complainant | |
| Date of Complaint | August 5, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I have recharged my airtel mobile number 7358665773 on 27th July. The transactions show as successful on Paytm however the recharge was not received on my phone. I called Airtel and they confirmed that the transaction had failed since the number was temporarily disconnected and will be refunded by Airtel within one hour if it fails. I waited for one week since it will take some time for the amount to be credited to my bank but it is not refunded yet. I tried to contact the customer care several times but Paytm does not have a proper customer care number. The representative told that I need to raise a complaint through a link but I couldnt find any link on my screen. When I call a number, it tells that I will receive a sms with a link to raise a complaint but I am getting the same customer care number again in the link. All options lead to the link https://paytm.com/care/ticket which does not have a link to raise a complaint if I am not wrong. Please do the needful to get my money refunded as soon as possible.
I reacharged for Rs. 399 first and then Rs. 10 for my mobile number 7358665773
My registered email login on Paytm : w.isaacpremkumar@gmail.com
My registered number on Paytm : 9884506443
Image Uploaded by Isaac Premkumar: