Recharge for Whole Year but not received the Service as per Promise or Service Contract

Name of Complainant Ashish Gupta
Date of ComplaintJanuary 9, 2020
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashish Gupta:

My Account ID – 1078781349 & Registered Mobile Number – 9811146604

I recharge my account for entire year as mentioned by tata sky associate for Rs 13,500 on 04/05/2019 however I received the service till 08/01/2020 whereas as per service offered my account or TV connection should be worked for 13 months which ends on 05/05/2020.

IN spite of raising multiple complaints through call or social media or through emails I am just receiving hold on response but no resolution which is quite frustrating and now my connection is not working but the service provider not provide any help.

I have raised this to Nodal Officer as well but no resolution and I am feel like theft because my account balance is zero and I can’t use the service for which I was already paid.

Can you please help me out for the resolution as the service provider is not providing any resolution in spite of raising number of service requests.

Regards,

Ashish Gupta

Image Uploaded by Ashish Gupta:

Recharge for Whole Year but not received the Service as per Promise or Service Contract

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