Recharge Failed but Money deducted from my account

Name of Complainant Sachin Kumar
Date of ComplaintApril 16, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Sachin Kumar:

Hello,

on 14 Apr 2020,  I have done a recharge of 379 for mobile no. 7078232124 from my Airtel thanks app using mob no. 9716217564 . Money has been deducted from my account but recharge not processed on the 7078232124.
Recharge done from : 9716217564
Recharge done for : 7078232124
Please look into it asap. As you may know how important is to be connected now a days.
#screenshot attached for your reference.

Image Uploaded by Sachin Kumar:

Recharge Failed but Money deducted from my account

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